Frequently Asked Questions
1. Bespoke Jewellery
2. Sizing & Resizing
3. Orders, Shipping & Delivery
4. Returns, Exchanges & Repairs
5.Payment Method
6. Showroom Visits & Consultations
7. Jewellery Care
Bespoke jewellery and design services
Can I design my own piece of jewellery?
Yes! If you're unable to find your dream piece, we specialise in bringing your ideas to life. Let us craft a bespoke jewellery piece just for you.
How long does it take to create a bespoke piece?
Bespoke pieces typically take 4 to 6 weeks to craft. If you have a specific deadline, please contact us and we will do our best to accommodate your needs.
Can I engrave a message on my jewellery?
Certainly! We offer custom engraving options. contact us for your required engraving service.
Sizing & Resizing
How do I know my ring size?
For the most accurate sizing, we suggest visiting your local jeweller to have your finger measured. For bracelet sizing, measure your wrist with a soft measuring tape. If you have any sizing inquiries, feel free to contact us. You can also find our ring size guide here.
Do you offer resizing?
Yes, we offer one complimentary resizing for rings. If further resizing is needed, this can be arranged for a small fee.
How long does resizing take?
Resizing typically takes 7-10 working days, depending on the complexity of the piece.
Orders, Shipping & Delivery
How long will my order take to arrive?
For ready-to-order items, delivery typically takes 5-7 working days. Bespoke pieces take 4 to 6 weeks to craft and ship. If you have a specific deadline, please contact us and we will do our best to accommodate your needs.
Do you ship internationally?
Yes, we ship internationally! We partner with DHL, a trusted global shipping company, to provide the best possible experience for our international customers. Select your destination in the country switcher dropdown to view available countries and currency options. At checkout, you’ll see local payment methods, duties, and customs fees.
- Shipping costs vary from $9.99 to $49.99 depending on the country it’s being shipped to.
Do you offer express shipping?
Yes, for urgent orders, we offer express shipping options at an additional cost. Contact us directly if you need a faster delivery.
Returns, Exchanges & Repairs
Do you accept returns or exchanges?
As all our pieces are made to order, we do not accept returns or exchanges. However, we do offer resizing and adjustments for an additional fee.
What if my jewellery gets damaged?
If your jewellery is damaged due to manufacturing defects, we will repair or replace it at no charge. For damage occurring after two years, we offer affordable repair services.
- Condition of returned items: Items must be returned in their original condition and packaging.
Can I return a bespoke or customised item?
Unfortunately not. Since our bespoke and customised jewellery pieces are made uniquely for you, we cannot accept returns or offer refunds. However, we are happy to resize or make slight adjustments to the piece if needed. Simply get in touch with us, and we’ll assist you with any changes.
Payment Method
What payment options do you accept?
We accept all major credit cards, PayPal, and bank transfers. If you prefer a different payment method, please contact us.
Are there any hidden fees?
No, all fees, including shipping and taxes for international orders, are included in the price you see on the product page. There are no hidden charges.
Do you accept bank transfers?
Yes, we accept bank transfers. Please contact us directly for our bank details. Orders will only be shipped once payment is fully cleared.
Showroom visits & Consultations
Can I visit your store to see the collection?
We don’t have a physical store, but we have a showroom in London. Contact us to arrange a private appointment for personalised consultations.
Do you offer virtual consultations?
Yes, if you're unable to visit us in person, we offer virtual consultations where we can show you different pieces or discuss your bespoke design ideas.
How can I book a consultation?
You can book a consultation by contacting us through our website or by email. Let us know whether you'd prefer an in-person or virtual consultation, and we will schedule a time that works for you.
Jewellery Care
How should I clean my jewellery?
To keep your jewellery sparkling, gently clean it with warm water mixed with a mild dish soap. Use a very soft brush, such as a soft toothbrush, to clean intricate details. Dry your jewellery with a soft, lint-free cloth to avoid scratches.
How should I store my jewellery?
Proper storage is essential to prevent damage. Always store each piece separately, either wrapped in soft tissue or cloth, or in individual compartments of a jewellery box. This helps prevent pieces from scratching each other.
When should I remove my jewellery?
It’s best to remove rings and bracelets before engaging in activities that may cause impact or abrasion, such as gardening, exercising, or playing sports. This helps maintain the integrity and longevity of your jewellery.
How can I protect my jewellery from cosmetics and chemicals?
We recommend applying makeup, perfume, and hair products before putting on your jewellery. This helps to avoid exposure to chemicals that could tarnish or damage your pieces.